CUSTOMER SERVICE REVIEW - GMC (Rivertown GMC - Columbus, GA) A huge thank-you to Keshia, Malcolm, and the service team for going above and beyond! For months, I had heard a worsening squeak near my truck’s back tire. With only 27K miles on it, I worried it might be the brakes, rotors, or another costly repair. What started as a frustrating mystery became an experience I am truly grateful for. I booked a Monday appointment for 9:30, and my advisor, Keshia, was friendly and personable from the start. Unfortunately, my truck wasn’t checked until the end of the day, and the team couldn’t reproduce the noise. Frustrated, I asked for someone to test-drive it with me. I expected to hear that they were closed, but a technician was ready to ride along when I arrived. Still—no squeak! They offered to try again Tuesday morning after the truck sat cold overnight and readily provided a loaner so I wouldn’t have to take it home and bring it back. On Tuesday, Keshia told me they still hadn’t heard it, but she would have another technician drive it and then try herself. A couple of hours later, there was still nothing. I went to pick up my truck, feeling discouraged, and Keshia gave me her number so I could text her a video if I caught the sound. Before I even reached the dealership entrance, I heard it THREE TIMES! I turned right around and told her, “I hear it!” This is where Keshia truly went above and beyond. She could have told me the ticket was closed or asked me to schedule another appointment. Instead, she said, “Let’s go,” and climbed into my truck. When I heard the squeak but she didn’t, she asked where it was coming from and moved to the backseat behind me. And then—PRAISE THE LORD—she heard it! Keshia had me drive straight to the service bay, where Malcolm sat in the backseat and finally heard it, too. Back at the bay, he crawled under my truck while another technician—I believe his name was Rick—bounced on the tailgate. Malcolm pinpointed the issue at the rear leaf-spring bushing and determined it needed an easy adjustment. Despite a full schedule, they arranged the repair, let me keep the loaner another night, and promised my truck by noon Wednesday. It was ready at 11:00! Throughout it all, Keshia was professional, thoughtful, friendly, and empathetic. She listened and kept working with me to find an answer. Malcolm was patient, understanding, and willing to take that extra step. After all the test drives, troubleshooting, and help from multiple technicians, they didn’t even charge me because of all the back and forth! I was shocked and so appreciative. The adjustment may have been small, but their effort meant a great deal to me. They made me feel heard and cared for—and built a trusting and thankful relationship! THANK YOU, Keshia, Malcolm, and the entire team! Your persistence, kindness, and willingness to go the extra mile turned my frustration into genuine gratitude. This is customer service worth celebrating!

I am always well pleased with the service I receive at Rivertown GMC. I am treated with respect and care. My favorite service advisor is Michael Clark, he has been my service advisor over 7 years. He is very patient, knowledgeable, pleasant, professional and caring person. I also want to thank the service techs for the excellent work they perform on my vehicles. I will always choose Rivertown GMC for my vehicles service needs. Thanks to Rivertown GMC service department.

Everyone is always so helpful ,professional and knowledgeable when i bring my vehicle in for service.

Customer service is great and consistent. Michael Caldwell is outstanding and keeps you up to date on your car status. Never a bad time when I visit.

Great communication ! On time ! Pleasure to work with , reasonable for oil change ! Received text and email for inspection and recommended maintenance

Great, friendly service center! Timely updates provided throughout the entire service experience. Keep up the great work.

Great customer service and prices. Jamie was extremely helpful and always responded to to my concerns.

Group One Rivertown GMC delivers outstanding customer service, friendly staff, professionalism, and an excellent experience every time!

Mike is very helpful each time I need service or repairs. He explains all problems in detail.

I got a new employee and delivered my car at 7:45 for an 8:00 appointment. I was told it could take 2-3 hours. It took nearly 5 hours for just a 40,000 mile check with no issues. Then I ask to have my dash numbers to be put back just like I had them. Wasn’t done I had to go back and ask someone to fix it for me. Their service is usually better than this.

Greg McCart has been taking care of my family vehicles 16 years. His keen attention to detail and customer service satisfaction is why i will always have my vehicles serviced there whether it’s a GM product or not. I can not say enough about his professionalism! The very best service agent in the business!

I have been bringing them my 2020 sierra since I got it in 2020 and they have always taken care of me. Great staff and service.

Stewart Freyberger is an awesome advisor , honest and fair with our vehicle problems.... thank you

Fantastic team. Location is exceptional with multiple dealerships under the same leadership allowing you to pick any vehicle across various manufactures. Wide selection and easy way to test drive lots of vehicles from one location.

We are very pleased with the job that was done on our vehicle!! It seems to be working good and we appreciate the customer service that we received! Kudos to GMC!!